Welcome, and thank you for your interest in Pikmate Limited trading as Fitmate Coach (“Fitmate Coach”, “Pikmate,” “we,” or “us”) and our website at www.fitmatecoach.com, along with our related websites, hosted applications, and mobile applications, and other services provided by us (collectively, the “Service”). These Terms of Service are a legally binding contract between you and Fitmate Coach regarding your use of the Service.
YOU AGREE TO RECEIVE TEXTS FROM OR ON BEHALF OF FITMATE COACH AT THE PHONE NUMBER YOU PROVIDE TO US. THESE TEXTS WILL INCLUDE INFORMATION RELEVANT TO THE SERVICE. YOU UNDERSTAND AND AGREE THAT THESE TEXTS MAY BE CONSIDERED TELEMARKETING UNDER APPLICABLE LAW, THEY MAY BE SENT USING AN AUTOMATIC TELEPHONE DIALING SYSTEM OR OTHER AUTOMATED TECHNOLOGY, AND YOUR CONSENT IS NOT A CONDITION OF ANY PURCHASE.
ARBITRATION NOTICE. Except for certain kinds of disputes described in Section 18, you agree that disputes arising under these Terms will be resolved by binding, individual arbitration, and BY ACCEPTING THESE TERMS, YOU AND FITMATE COACH ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN ANY CLASS ACTION OR REPRESENTATIVE PROCEEDING.
1. Fitmate Coach Service Overview. Fitmate Coach provides a holistic, scientifically based, personalized health coaching program that is tailored to your specific needs and lifestyle through our Fitmate Coach application (the “App”).Once you provide initial information to help us understand your weight loss and fitness goals, we personalize our program to match your specific needs and lifestyle. We provide you with support and accountability through the App and an assigned coach. We recommend that you work with your coach on a weekly basis to tailor your nutrition and exercise goals to add new goals and address challenges as they come up. The App is designed with input from top nutrition and fitness experts, however, as the App is a wellness weight loss tool and not a medically supervised intervention monitored by a medical professional, Fitmate Coach is not able to manage and coordinate the medical care that is required for a vulnerable individual, pregnant individual, an individual who has an eating disorder, or an individual who is considered underweight with a BMI under 18.5. So, if you have any contra indications to weight loss or exercise including, but not limited to: chest pains, shortness of breath, cardio risk factors or are pregnant, trying to get pregnant, have an eating disorder, and/or have a BMI under 18.5, you are not eligible to use the Service.
2. Assumption of Risk. The Service has not been evaluated by the U.S. Food and Drug Administration and is not intended to diagnose, treat, cure, or prevent any disease or condition. The information that we may provide is not intended to replace consultation with a licensed healthcare professional for the diagnosis, cure, mitigation, treatment or prevention of disease, injury or other conditions. Always seek the advice of your physician or other qualified healthcare providers before deciding to start, alter, or discontinue an exercise or weight loss program, or any course of medical treatment. For any questions regarding your medical condition, your diet, or the use (or frequency) of any medication or medical device your physician or other qualified health care provider. Do not use our Service as a substitute for consulting with your physician or other health care provider, and do not disregard professional medical advice or delay in seeking it because of any information received in connection with our Service. If you think you may have a medical emergency, call your doctor or 911 immediately. Use of the Service is solely at your own risk.
3. Eligibility. You must be at least 18 years old to use the Service. By agreeing to these Terms, you represent and warrant to us that: (a) you are at least 18 years old; (b) you are not pregnant or trying to become pregnant; (c) you do not have an eating disorder; (d) your BMI is above 18.5; (e) you have not previously been suspended or removed from the Service; and (f) your registration and your use of the Service is in compliance with any and all applicable laws and regulations.
4. Accounts and Registration. To access some features of the Service, you must register for an account. When you register for an account, you may be required to provide us with some information about yourself, such as your name, email address, or other contact information, as well as information regarding your weight loss goals, weight, height, age range and other relevant information. You agree that the information you provide to us is accurate, complete, and not misleading, and that you will keep it accurate and up to date at all times. When you register, you will be asked to create a password. You are solely responsible for maintaining the confidentiality of your account and password, and you accept responsibility for all activities that occur under your account. If you believe that your account is no longer secure, then you should immediately notify us at email@example.com.
5. General Payment Terms. Certain features of the Service may require you to pay fees. Before you pay any fees, you will have an opportunity to review and accept the fees that you will be charged. All fees are in U.S. Dollars and are non-refundable unless otherwise specifically provided for in these Terms.
5.1. Price. Fitmate Coach reserves the right to determine pricing for the Service. Fitmate Coach will make reasonable efforts to keep pricing information published on the Service up to date. We encourage you to check our pricing page periodically for current pricing information. Fitmate Coach may change the fees for any feature of the Service, including additional fees or charges, if Fitmate Coach gives you advance notice of changes before they apply. Fitmate Coach, at its sole discretion, may make promotional offers with different features and different pricing to any of Fitmate Coach's customers. These promotional offers, unless made to you, will not apply to your offer or these Terms.
5.2. Authorization. You authorize Fitmate Coach to charge all sums for the orders that you make and any level of Service you select as described in these Terms or published by Fitmate Coach, including all applicable taxes, to the payment method specified in your account. If you pay any fees with a credit card, then Fitmate Coach may seek pre-authorization of your credit card account prior to your purchase to verify that the credit card is valid and has the necessary funds or credit available to cover your purchase.
5.3. SubscriptionService. The Service may include certain subscription-based plans with automatically recurring payments for periodic charges (“Subscription Service”). The “Subscription Billing Date” is the date when you purchase your first subscription to the Service or when your free trial ends. The Subscription Service will begin on the Subscription Billing Date and continue for the subscription period that you select on your account (such period, the “Initial Subscription Period”), and will automatically renew for successive periods of the same duration as the Initial Subscription Period and/or another Subscription Period you may have chosen (and each such renewal period, each a “Subscription Period”) unless you cancel the Subscription Service, request a change to an alternative subscription period, or we terminate it. If you activate a Subscription Service, then you authorize Fitmate Coach or its third-party payment processors to periodically charge, on a going-forward basis and until cancellation of the Subscription Service, all accrued sums on or before the payment due date. For information on the “Subscription Fee”, please see our FAQ on the homepage for pricing https://www.fitmatecoach.com/. Your account will be charged automatically on the Subscription Billing Date and thereafter on the renewal date of your Subscription Service for all applicable fees and taxes for the next Subscription Period. You must cancel your Subscription Service at least 4 days before your next billing date in order to avoid billing of the next periodic Subscription Fee to your account. Fitmate Coach or its third-party payment processor will bill the periodic Subscription Fee to the payment method associated with your account or that you otherwise provide to us. You may cancel the Subscription Service by contacting your coach via the app our via email at firstname.lastname@example.org. YOUR CANCELLATION MUST BE RECEIVED AT LEAST 4 DAYS BEFORE THE RENEWAL DATE IN ORDER TO AVOID CHARGE FOR THE NEXT SUBSCRIPTION PERIOD.
5.4. Delinquent Accounts. Fitmate Coach may suspend or terminate access to the Service, including fee-based portions of the Service, for any account for which any amount is due but unpaid. In addition to the amount due for the Service, a delinquent account will be charged with fees or charges that are incidental to any charge back or collection of any the unpaid amount, including collection fees. If your payment method is no longer valid at the time a renewal Subscription Fee is due, then Fitmate Coach reserves the right to delete your account and any information or User Content (defined below) associated with your account without any liability to you.
6.1. Limited License. Subject to your complete and ongoing compliance with these Terms, Fitmate Coach grants you, solely for your personal, non-commercial use, a limited, non-exclusive, non-transferable, non-sub licensable, revocable license to: (a) install and use one object code copy of any mobile or other downloadable application associated with the Service (whether installed by you or pre-installed on your mobile device by the device manufacturer or a wireless telephone provider) on a mobile device that you own or control; and (b) access and use the Service; (c) If the object code copy or application includes any open source software code or libraries you also agree to abide by their terms.
6.2. License Restrictions. Except and solely to the extent such a restriction is impermissible under applicable law, you may not: (a) reproduce, distribute, publicly display, publicly perform, or create derivative works of the Service; (b) make modifications to the Service; or (c) interfere with or circumvent any feature of the Service, including any security or access control mechanism. If you are prohibited under applicable law from using the Service, then you may not use it.
6.3. Feedback.We respect and appreciate the thoughts and comments from our users If you choose to provide input and suggestions regarding existing functionalities, problems with or proposed modifications or improvements to the Service (“Feedback”),then you hereby grant Fitmate Coach an unrestricted, perpetual, irrevocable, non-exclusive, fully-paid, royalty-free right and license to exploit the Feedback in any manner and for any purpose, including to improve the Service and create other products and services. We will have no obligation to provide you with attribution for any Feedback you provide to us.
7. Ownership;Proprietary Rights. The Service is owned and operated by Fitmate Coach. The visual interfaces, graphics, design, compilation, information, data, computer code (including source code or object code), products, software, services, and all other elements of the Service provided by Fitmate Coach (“Materials”) are protected by intellectual property and other laws. All Materials included in the Service are the property of Fitmate Coach or its third-party licensors. Except as expressly authorized by Fitmate Coach, you may not make use of the Materials. There are no implied licenses in these Terms and Fitmate Coach reserves all rights to the Materials not granted expressly in these Terms.
8. Third-Party Terms
8.2. Third-Party Software. The Service may include or incorporate third-party software components that are generally available free of charge under licenses granting recipients broad rights to copy, modify, and distribute those components (“Third-Party Components”). Although the Service is provided to you subject to these Terms, nothing in these Terms prevents, restricts, or is intended to prevent or restrict you from obtaining Third-Party Components under the applicable third-party licenses or to limit your use of Third-Party Components under those third-party licenses.
9. User Content
9.1. User Content Generally. Certain features of the Service may permit users to submit, upload, publish, broadcast, or otherwise transmit (“Post”) content to the Service, including messages, reviews, photos, video or audio (including sound or voice recordings and musical recordings embodied in the video or audio), images, folders, data, text, and any other works of authorship or other works (“User Content”). You retain any copyright and other proprietary rights that you may hold in the User Content that you Post to the Service, subject to the licenses granted in these Terms.
9.2. Limited License Grant to Fitmate Coach. By Posting User Content via the Service, you grant Fitmate Coach a worldwide, non-exclusive, irrevocable, royalty-free, fully paid right and license (with the right to sub-license through multiple tiers) to host, store, transfer, publicly display, publicly perform (including by means of a digital audio transmission), communicate to the public, reproduce, modify for the purpose of formatting for display, create derivative works as authorized in these Terms, and distribute your User Content, in whole or in part, in any media formats and through any media channels, in each instance whether now known or hereafter developed. You agree to pay all monies owing to any person or entity resulting from Posting your User Content and from Fitmate Coach's exercise of the license set forth in this Section.
9.3. Specific Rules for Photographs and Images. If you Post a photograph or image to the Service that includes one or more persons, you hereby grant such persons and their administrators, guardians, heirs, and trustees, if any, an irrevocable, perpetual, royalty free, fully paid-up, worldwide license to reproduce, distribute, and publicly display that photograph for personal use and through any online platform or service, including the Service, Facebook, Instagram, and Twitter, but not to promote any third-party product, good, or service. The license contained in this Section does not permit the subject of any photo or their administrators, guardians, heirs, or trustees to sell that image or photograph, whether on a standalone basis or as embodied in any product.
9.4. You Must Have Rights to the Content You Post; User Content Representations and Warranties. You must not Post User Content if you are not the owner of or are not fully authorized to grant rights in all of the elements of that User Content. Fitmate Coach disclaims any and all liability in connection with User Content. You are solely responsible for your User Content and the consequences of providing User Content via the Service. By providing User Content via the Service, you affirm, represent, and warrant to us that:
(a.) you are the creator and owner of the User Content, or have the necessary licenses, rights, consents, and permissions to authorize Fitmate Coach and users of the Service to use and distribute your User Content as necessary to exercise the licenses granted by you in this Section, in the manner contemplated by Fitmate Coach, the Service, and these Terms;
(b.) your User Content, and the Posting or other use of your User Content as contemplated by these Terms, does not and will not: (i) infringe, violate, misappropriate, or otherwise breach any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property, contract, or proprietary right; (ii) slander, defame, libel, or invade the right of privacy, publicity or other property rights of any other person; or(iii) cause Fitmate Coach to violate any law or regulation or require us to obtain any further licenses from or pay any royalties, fees, compensation or other amounts or provide any attribution to any third parties; and
(c.) your User Content could not be deemed by a reasonable person to be objectionable, profane, indecent, pornographic, harassing, threatening, embarrassing, hateful, or otherwise inappropriate.
9.5. User Content Disclaimer. We are under no obligation to edit or control User Content that you or other users Post and will not be in any way responsible or liable for User Content. Fitmate Coach may, however, at any time and without prior notice, screen, remove, edit, or block any User Content that in our sole judgment violates these Terms, is alleged to violate the rights of third parties, or is otherwise objectionable. You understand that, when using the Service, you will be exposed to User Content from a variety of sources and acknowledge that User Content may be inaccurate, offensive, indecent, or objectionable. You agree to waive, and do waive, any legal or equitable right or remedy you have or may have against Fitmate Coach with respect to User Content. If notified by a user or content owner that User Content allegedly does not conform to these Terms, we may investigate the allegation and determine in our sole discretion whether to remove the User Content, which we reserve the right to do at any time and without notice. For clarity, Fitmate Coach does not permit infringing activities on the Service.
10.1. Text Messaging. You agree that Fitmate Coach and those acting on our behalf may send you text (SMS) messages at the phone number you provide us. These messages may include operational messages about your use of the Service, as well as marketing messages. Text messages may be sent using an automatic telephone dialing system. Standard data and message rates may apply whenever you send or receive such messages, as specified by your carrier. IF YOU WISH TO OPT OUT OF MARKETING TEXT MESSAGES FROM FITMATE COACH, YOU CAN EMAIL TEAM@FITMATECOACH.COM OR TEXT THE WORD “STOP” TO THE NUMBER FROM WHICH YOU ARE RECEIVING THE MESSAGES. IF YOU WISH TO OPT OUT OF ALL TEXT MESSAGES FROM FITMATE COACH, YOU CAN EMAIL TEAM@FITMATECOACH.COM OR TEXT THE WORD “STOPALL” TO THE NUMBER FROM WHICH YOU ARE RECEIVING THE MESSAGES, HOWEVER YOU ACKNOWLEDGE THAT OPTING OUT OF RECEIVING ALL MESSAGES MAY IMPACT YOUR USE OF THE SERVICE. You may continue to receive text messages for a short period while we process your request, including a message confirming the receipt of your opt-out request. Your agreement to receive marketing texts is not a condition of any purchase on or use of the Service.
10.2. Push Notifications. When you install our app on your mobile device, you agree to receive push notifications, which are messages an app sends you on your mobile device when you are not in the app. You can turn off notifications by visiting your mobile device’s “settings” page.
10.3. Email. We may send you emails concerning our products and services, as well as those of third parties. You may opt out of promotional emails by following the unsubscribe instructions in the promotional email itself.
11. Prohibited Conduct. BY USING THE SERVICE, YOU AGREE NOT TO:
11.1. use the Service for any illegal purpose or in violation of any local, state, national, or international law;
11.2. harass, threaten, demean, embarrass, bully, or otherwise harm any other user or coaches of the Service;
11.3. violate, encourage others to violate, or provide instructions on how to violate, any right of a third party, including by infringing or misappropriating any third-party intellectual property right;
11.4. access, search, or otherwise use any portion of the Service through the use of any engine, software, tool, agent, device, or mechanism (including spiders, robots, crawlers, and data mining tools) other than the software or search agents provided by Fitmate Coach;
11.5. interfere with security-related features of the Service, including by: (i) disabling or circumventing features that prevent or limit use, printing or copying of any content; or (ii) reverse engineering or otherwise attempting to discover the source code of any portion of the Service except to the extent that the activity is expressly permitted by applicable law;
11.6. interfere with the operation of the Service or any user’s enjoyment of the Service, including by: (i) uploading or otherwise disseminating any virus, adware, spyware, worm, or other malicious code; (ii) making any unsolicited offer or advertisement to another user of the Service; (iii) collecting personal information about another user or third party without consent; or (iv) interfering with or disrupting any network, equipment, or server connected to or used to provide the Service;
11.7. perform any fraudulent activity including impersonating any person or entity, claiming a false affiliation or identity, accessing any other Service account without permission, or falsifying your age or other eligibility criteria;
11.8. sell or otherwise transfer the access granted under these Terms or any Materials (as defined in Section 7) or any right or ability to view, access, or use any Materials; or
11.9. attempt to do any of the acts described in this Section 11 or assist or permit any person in engaging in any of the acts described in this Section 11.
12. Intellectual Property Rights Protection
12.1. Respect of Third Party Rights. Fitmate Coach respects the intellectual property rights of others, takes the protection of intellectual property rights very seriously, and asks users of the Service to do the same. Infringing activity will not be tolerated on or through the Service.
12.2. DMCA Notification. We comply with the provisions of the Digital Millennium Copyright Act applicable to Internet service providers (17 U.S.C. § 512, as amended). If you have an intellectual property rights-related complaint about any material on the Service, you may contact our Designated Agent at the following address:
Attn: Legal Department (IP Notification)
Gothic House, Barker Gate, Nottingham, England, NG1 1JU
12.3. Procedure for Reporting Claimed Infringement. If you believe that any content made available on or through the Service has been used or exploited in a manner that infringes an intellectual property right you own or control, then please promptly send a written “Notification of Claimed Infringement” to the Designated Agent identified above containing the following information:
(a.) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other right being infringed;
(b.) a description of the copyrighted work or other intellectual property right that you claim has been infringed;
(c.) a description of the material that you claim is infringing and where it is located on the Service;
(d.) your address, telephone number, and email address;
(e.) a statement by you that you have a good faith belief that the use of the materials on the Service of which you are complaining is not authorized by the copyright or other intellectual property right owner, its agent, or the law; and
(f.) a statement by you that the above information in your notice is accurate and that, under penalty of perjury, you are the copyright or other intellectual property right owner or authorized to act on the copyright or intellectual property owner’s behalf.
Your Notification of Claimed Infringement may be shared by Fitmate Coach with the user alleged to have infringed a right you own or control as well as with the operators of publicly available databases that track notifications of claimed infringement, and you consent to Fitmate Coach making such disclosures. You should consult with your own lawyer or see 17 U.S.C. § 512 to confirm your obligations to provide a valid notice of claimed infringement.
12.4. Repeat Infringers. Fitmate Coach’s policy is to: (a) remove or disable access to material that Fitmate Coach believes in good faith, upon notice from an intellectual property rights owner or authorized agent, is infringing the intellectual property rights of a third party by being made available through the Service; and (b) in appropriate circumstances, to terminate the accounts of and block access to the Service by any user who repeatedly or egregiously infringes other people’s copyright or other intellectual property rights. Fitmate Coach will terminate the accounts of users that are determined by Fitmate Coach to be repeat infringers. Fitmate Coach reserves the right, however, to suspend or terminate accounts of users in our sole discretion.
12.5. Counter Notification. If you receive a notification from Fitmate Coach that material made available by you on or through the Service has been the subject of a Notification of Claimed Infringement, then you will have the right to provide Fitmate Coach with what is called a “Counter Notification.” To be effective, a Counter Notification must be in writing, provided to Fitmate Coach’s Designated Agent through one of the methods identified in Section 12.2, and include substantially the following information:
(a.) your physical or electronic signature;
(b.) identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;
(c.) a statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled; and
(d.) your name, address, and telephone number, and a statement that you consent to the jurisdiction of Federal District Court for the judicial district in which the address is located, or if you are residing outside of the United States, then for any judicial district in which Fitmate Coach may be found, and that you will accept service of process from the person who provided notification under Section 12.2 above or an agent of that person.
A party submitting a Counter Notification should consult a lawyer or see 17 U.S.C. § 512 to confirm the party’s obligations to provide a valid counter notification under the Copyright Act.
12.6. Reposting of Content Subject to a Counter Notification. If you submit a Counter Notification to Fitmate Coach in response to a Notification of Claimed Infringement, then Fitmate Coach will promptly provide the person who provided the Notification of Claimed Infringement with a copy of your Counter Notification and inform that person that Fitmate Coach will replace the removed User Content or cease disabling access to it in 10 business days, and Fitmate Coach will replace the removed User Content and cease disabling access to it not less than 10, nor more than 14, business days following receipt of the Counter Notification, unless Fitmate Coach’s Designated Agent receives notice from the party that submitted the Notification of Claimed Infringement that such person has filed an action seeking a court order to restrain the user from engaging in infringing activity relating to the material on Fitmate Coach’s system or network.
12.7. False Notifications of Claimed Infringement or Counter Notifications. The Copyright Act provides at 17 U.S.C. § 512(f) that: “[a]ny person who knowingly materially misrepresents under Section 512 of the Copyright Act (17 U.S.C. § 512) (1) that material or activity is infringing, or (2) that material or activity was removed or disabled by mistake or misidentification, will be liable for any damages, including costs and attorneys’ fees, incurred by the alleged infringer, by any copyright owner or copyright owner’s authorized licensee, or by a service provider, who is injured by such misrepresentation, as the result of Fitmate Coach relying upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing, or in replacing the removed material or ceasing to disable access to it.” Fitmate Coach reserves the right to seek damages from any party that submits a Notification of Claimed Infringement or Counter Notification in violation of the law.
13. Modification of Terms. We may, from time to time, change these Terms. Please check these Terms periodically for changes. Revisions will be effective immediately except that, for existing users, material revisions will be effective 30 days after posting or notice to you of the revisions unless otherwise stated. We may require that you accept modified Terms in order to continue to use the Service. If you do not agree to the modified Terms, then you should discontinue your use of the Service. Except as expressly permitted in this Section 13, these Terms may be amended only by a written agreement signed by authorized representatives of the parties to these Terms.
14. Term, Termination, and Modification of the Service Term. These Terms are effective beginning when you accept the:
14.2. Termination. If you violate any provision of these Terms, then your authorization to access the Service and these Terms automatically terminate. In addition, Fitmate Coach may, at its sole discretion, terminate these Terms or your account on the Service, or suspend or terminate your access to the Service, at any time for any reason or no reason, with or without notice, and without any liability to you arising from such termination. You may terminate your account and these Terms at any time by canceling your account by contacting your coach in the app or by contacting customer service at email@example.com.
You associated Subscription Service will be ceased upon the next Subscription Period renewal date subject to at least 4 days notice. No pro-rata refunds will be offered.
14.3. Effect of Termination. Upon termination of these Terms: (a) your license rights will terminate and you must immediately cease all use of the Service; (b) you will no longer be authorized to access your account or the Service; (c) you must pay Fitmate Coach any unpaid amount that was due prior to termination; and (d) all payment obligations accrued prior to termination and Sections [6.3, 7, 8, 14.3, 15, 16, 17 and 18] will survive. You are solely responsible for retaining copies of any User Content you Post to the Service since upon termination of your account, you may lose access rights to any User Content you Posted to the Service. If your account has been terminated for a breach of these Terms, then you are prohibited from creating a new account on the Service using a different name, email address or other forms of account verification.
14.4. Modification of the Service. Fitmate Coach reserves the right to modify or discontinue all or any portion of the Service at any time (including by limiting or discontinuing certain features of the Service), temporarily or permanently, without notice to you. Fitmate Coach will have no liability for any change to the Service, including any paid-for functionalities of the Service, or any suspension or termination of your access to or use of the Service. You should retain copies of any User Content you Post to the Service so that you have permanent copies in the event the Service is modified in such a way that you lose access to User Content you Posted to the Service.
15. Indemnity. To the fullest extent permitted by law, you are responsible for your use of the Service, and you will defend and indemnify Fitmate Coach, its affiliates and their respective shareholders, directors, managers, members, officers, employees, consultants, and agents (together, the “Fitmate Coach Entities”) from and against every claim brought by a third party, and any related liability, damage, loss, and expense, including attorneys’ fees and costs, arising out of or connected with: (1) your unauthorized use of, or misuse of, the Service; (2) your violation of any portion of these Terms, any representation, warranty, or agreement referenced in these Terms, or any applicable law or regulation; (3) your violation of any third-party right, including any intellectual property right or publicity, confidentiality, other property, or privacy right; or (4) any dispute or issue between you and any third party. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (without limiting your indemnification obligations with respect to that matter), and in that case, you agree to cooperate with our defense of those claims.
16. Disclaimers; No Warranties by Fitmate Coach
16.1. THE SERVICE AND ALL MATERIALS AND CONTENT AVAILABLE THROUGH THE SERVICE ARE PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS. FITMATE COACH DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SERVICE AND ALL MATERIALS AND CONTENT AVAILABLE THROUGH THE SERVICE, INCLUDING: (a) ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT; AND (b) ANY WARRANTY ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE. FITMATE COACH DOES NOT WARRANT THAT THE SERVICE OR ANY PORTION OF THE SERVICE, OR ANY MATERIALS OR CONTENT OFFERED THROUGH THE SERVICE, WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS, AND FITMATE COACH DOES NOT WARRANT THAT ANY OF THOSE ISSUES WILL BE CORRECTED. THE SERVICE IS NOT INTENDED TO BE USED FOR MEDICAL CARE. ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTH CARE PROVIDER REGARDING AN IMMEDIATE MEDICAL CONDITION OR NEED FOR IN PERSON TREATMENT. IF YOU THINK YOU MAY HAVE A MEDICAL EMERGENCY, CALL YOUR DOCTOR OR 911 IMMEDIATELY.
16.2. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE SERVICE OR FITMATE COACH ENTITIES OR ANY MATERIALS OR CONTENT AVAILABLE THROUGH THE SERVICE WILL CREATE ANY WARRANTY REGARDING ANY OF THE FITMATE COACH ENTITIES OR THE SERVICE THAT IS NOT EXPRESSLY STATED IN THESE TERMS. WE ARE NOT RESPONSIBLE FOR ANY DAMAGE THAT MAY RESULT FROM THE SERVICE AND YOUR DEALING WITH ANY OTHER SERVICE USER. YOU UNDERSTAND AND AGREE THAT YOU USE ANY PORTION OF THE SERVICE AT YOUR OWN DISCRETION AND RISK, AND THAT WE ARE NOT RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY (INCLUDING YOUR COMPUTER SYSTEM OR MOBILE DEVICE USED IN CONNECTION WITH THE SERVICE) OR ANY LOSS OF DATA, INCLUDING USER CONTENT.
16.3. THE LIMITATIONS, EXCLUSIONS AND DISCLAIMERS IN THIS SECTION 16 APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. Fitmate Coach does not disclaim any warranty or other right that Fitmate Coach is prohibited from disclaiming under applicable law.
17. Limitation of Liability
17.1. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE FITMATE COACH ENTITIES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, OR ANY OTHER INTANGIBLE LOSS) ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE SERVICE OR ANY MATERIALS OR CONTENT ON THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT ANY FITMATE COACH ENTITY HAS BEEN INFORMED OF THE POSSIBILITY OF DAMAGE.
17.2. EXCEPT AS PROVIDED IN SECTIONS 18.5 AND 18.6 AND TO THE FULLEST EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF THE FITMATE COACH ENTITIES TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF OR ANY INABILITY TO USE ANY PORTION OF THE SERVICE OR OTHERWISE UNDER THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, IS LIMITED TO THE GREATER OF: (a) THE AMOUNT YOU HAVE PAID TO FITMATE COACH FOR ACCESS TO AND USE OF THE SERVICE IN THE 12 MONTHS PRIOR TO THE EVENT OR CIRCUMSTANCE GIVING RISE TO THE CLAIM AND (b) US$100.
17.3. EACH PROVISION OF THESE TERMS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS INTENDED TO AND DOES ALLOCATE THE RISKS BETWEEN THE PARTIES UNDER THESE TERMS. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THESE TERMS. THE LIMITATIONS IN THIS SECTION 17 WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
18. Dispute Resolution and Arbitration
18.1. Generally. Except as described in Section 18.2 and 18.3, you and Fitmate Coach agree that every dispute arising in connection with these Terms, the Service, or communications from us will be resolved through binding arbitration. Arbitration uses a neutral arbitrator instead of a judge or jury, is less formal than a court proceeding, may allow for more limited discovery than in court, and is subject to very limited review by courts. This agreement to arbitrate disputes includes all claims whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of whether a claim arises during or after the termination of these Terms. Any dispute relating to the interpretation, applicability, or enforceability of this binding arbitration agreement will be resolved by the arbitrator.
YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND FITMATE COACH ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.
18.2. Exceptions. Although we are agreeing to arbitrate most disputes between us, nothing in these Terms will be deemed to waive, preclude, or otherwise limit the right of either party to: (a) bring an individual action in small claims court; (b) pursue an enforcement action through the applicable federal, state, or local agency if that action is available; (c) seek injunctive relief in a court of law in aid of arbitration; or (d) to file suit in a court of law to address an intellectual property infringement claim.
18.3. Opt-Out. If you do not wish to resolve disputes by binding arbitration, you may opt out of the provisions of this Section 18 within 30 days after the date that you agree to these Terms by sending a letter to Fitmate Coach Limited, Attention: Legal Department – Arbitration Opt-Out, Gothic House, Barker Gate, Nottingham, England, NG1 1JU that specifies: your full legal name, telephone number, the email address associated with your account on the Service, and a statement that you wish to opt out of arbitration (“Opt-Out Notice”). Once Fitmate Coach receives your Opt-Out Notice, this Section 18 will be void and any action arising out of these Terms will be resolved as set forth in Section 19.2. The remaining provisions of these Terms will not be affected by your Opt-Out Notice.
18.4. Arbitrator. This arbitration agreement, and any arbitration between us, is subject the Federal Arbitration Act and will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (collectively, “AAA Rules”) as modified by these Terms. The AAA Rules and filing forms are available online at www.adr.org, by calling the AAA at +1-800-778-7879, or by contacting Fitmate Coach.
18.5. Commencing Arbitration. Before initiating arbitration, a party must first send a written notice of the dispute to the other party by certified U.S. Mail or by Federal Express (signature required) or, only if that other party has not provided a current physical address, then by electronic mail (“Notice of Arbitration”). Fitmate Coach's address for Notice is: Fitmate Coach Limited, Gothic House, Barker Gate, Nottingham, England, NG1 1JU. The Notice of Arbitration must: (a) identify the name or account number of the party making the claim; (b) describe the nature and basis of the claim or dispute; and (c) set forth the specific relief sought (“Demand”). The parties will make good faith efforts to resolve the claim directly, but if the parties do not reach an agreement to do so within 30 days after the Notice of Arbitration is received, you or Fitmate Coach may commence an arbitration proceeding. If you commence arbitration in accordance with these Terms, Fitmate Coach will reimburse you for your payment of the filing fee, unless your claim is for more than US$10,000 or if the Company has received 25 or more similar demands for arbitration, in which case the payment of any fees will be decided by the AAA Rules. If the arbitrator finds that either the substance of the claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all fees will be governed by the AAA Rules and the other party may seek reimbursement for any fees paid to AAA.
18.6. Arbitration Proceedings. Any arbitration hearing will take place in the county and state of your billing address unless we agree otherwise or, if the claim is for US$10,000 or less (and does not seek injunctive relief), you may choose whether the arbitration will be conducted: (a) solely on the basis of documents submitted to the arbitrator; (b) through a telephonic or video hearing; or (c) by an in-person hearing as established by the AAA Rules in the county (or parish) of your billing address. During the arbitration, the amount of any settlement offer made by you or Fitmate Coach must not be disclosed to the arbitrator until after the arbitrator makes a final decision and award, if any. Regardless of the manner in which the arbitration is conducted, the arbitrator must issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based.
18.7. Arbitration Relief. Except as provided in Section 18.8, the arbitrator can award any relief that would be available if the claims had been brought in a court of competent jurisdiction. If the arbitrator awards you an amount higher than the last written settlement amount offered by Fitmate Coach before an arbitrator was selected, Fitmate Coach will pay to you the higher of: (a) the amount awarded by the arbitrator and (b) US$10,000. The arbitrator’s award shall be final and binding on all parties. Judgment on the award may be entered in any court having jurisdiction.
18.8. No Class Actions. YOU AND FITMATE COACH AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Fitmate Coach agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.
18.9. Modifications to this Arbitration Provision. If Fitmate Coach makes any substantive change to this arbitration provision, you may reject the change by sending us written notice within 30 days of the change to Fitmate Coach's address for Notice of Arbitration, in which case your account with Fitmate Coach will be immediately terminated and this arbitration provision, as in effect immediately prior to the changes you rejected will survive.
18.10. Enforceability. If Section 18.8 or the entirety of this Section 18 is found to be unenforceable, or if Fitmate Coach receives an Opt-Out Notice from you, then the entirety of this Section 18 will be null and void and, in that case, the exclusive jurisdiction and venue described in Section 19.2 will govern any action arising out of or related to these Terms.
19.2. Governing Law. These Terms are governed by the laws of the State of New York without regard to conflict of law principles. You and Fitmate Coach submit to the personal and exclusive jurisdiction of the state courts and federal courts located within New York, New York for resolution of any lawsuit or court proceeding permitted under these Terms.
19.4. Additional Terms. Your use of the Service is subject to all additional terms, policies, rules, or guidelines applicable to the Service or certain features of the Service that we may post on or link to from the Service (the “Additional Terms”). All Additional Terms are incorporated by this reference into, and made a part of, these Terms.
19.6. Contact Information. The Service is offered by Pikmate Limited, located at Gothic House, Barker Gate, Nottingham, England, NG1 1JU. You may contact us by sending correspondence to that address or by emailing us at firstname.lastname@example.org.
19.7. Notice to California Residents.
(a.) If you are a California resident, then under California Civil Code Section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at +1-800-952-5210 in order to resolve a complaint regarding the Service or to receive further information regarding use of the Service.
(b.) State law allows any person to provide nutritional advice or give advice concerning proper nutrition—which is the giving of advice as to the role of food and food ingredients, including dietary supplements. This state law does NOT confer authority to practice medicine or to undertake the diagnosis, prevention, treatment, or cure of any disease, pain, deformity, injury, or physical or mental condition and specifically does not authorize any person other than one who is a licensed health practitioner to state that any product might cure any disease, disorder, or condition.
We are under no obligation to provide support for the Service. In instances where we may offer support, the support will be subject to published policies.
19.9. International Use.
The Service is intended for users located within the United States and the United Kingdom. We make no representation that the Service is appropriate or available for use outside of the United States and the United Kingdom. Access to the Service from countries or territories or by individuals where such access is illegal is prohibited. Users from the United Kingdom can refer to our generic terms and conditions here: https://www.fitmatecoach.com/terms These terms and conditions do not supersede your statutory rights based on UK law.
20. Notice Regarding Apple.
This Section 20 only applies to the extent you are using our mobile application on an iOS device. You acknowledge that these Terms are between you and Fitmate Coach only, not with Apple Inc. (“Apple”), and Apple is not responsible for the Service or the content of it. Apple has no obligation to furnish any maintenance and support services with respect to the Service. If the Service fails to conform to any applicable warranty, you may notify Apple, and Apple will refund any applicable purchase price for the mobile application to you. To the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to the Service. Apple is not responsible for addressing any claims by you or any third party relating to the Service or your possession and/or use of the Service, including: (1) product liability claims; (2) any claim that the Service fails to conform to any applicable legal or regulatory requirement; or (3) claims arising under consumer protection or similar legislation. Apple is not responsible for the investigation, defense, settlement, and discharge of any third-party claim that the Service and/or your possession and use of the Service infringe a third party’s intellectual property rights. You agree to comply with any applicable third-party terms when using the Service. Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary of these Terms. You hereby represent and warrant that: (a) you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a “terrorist supporting” country; and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.
21. Refer a friend promotion.
How it works:
1. You share your unique referral link with friends. You can access this in the app after your trial has ended and we've taken your first payment (if applicable).
2. Your friends sign up using the referral link and receive a discount on their first month’s Fitmate subscription.
3. After your friend's first payment is taken (after their trial has ended), you'll get a discount on your next month's Fitmate subscription. This will be automatically applied.
4. You can receive multiple discounts by referring up to 5 friends. However, you can only use one discount at a time.
21.1 The discounts available
Referrers in US/Canada will get $40 (USD) off their Fitmate subscription. Referrers in the UK will get £30 (GBP) off.
Friends in US/Canada will receive $40 (USD) off their first month. Friends in the UK will receive £30 (GBP) off their first month.
Referrer discounts will be applied one month at a time to your upcoming payment — you cannot receive money back for past subscription payments.
In the event you have multiple refer-a-friend discounts, you'll need to use them across multiple months. For example, if you've earned $80 from referring 2 friends, then we'll discount $40 off your monthly payments for the next 2 months.
Referrers and friends cannot receive a discount that is more than the undiscounted monthly subscription payment and no cash equivalent is offered.
- The promotion is only available for referrers who live in the US, Canada or the UK.
- Users who sign up using the referral link need to live in the US, Canada or the UK. Referrers will not receive discounts for users who sign up using their referral link outside of these countries.
- If your friends cancel during their trial, then you won't receive a referral discount.
- If your employer is paying for Fitmate or you're benefitting from a separate continuous promotional discount, you can request a referral link from your coach to get the discount off your friends' first month. However, you will not be eligible to receive the refer-a-friend discounts for your own subscription.
- Friends who sign up using the referral link cannot use another promotion or discount simultaneously.
We appreciate you sharing your unique referral link far and wide with folks you know. But if we suspect that you're exploiting the offer (for example, paying for advertising to promote your link) then we have the right to stop providing you with any referral discounts you’ve earned. We'll contact you to tell you that we've done this.
We can also freeze your link and stop providing you with any referral discounts if:
- we suspect any fraudulent, abusive or suspicious behaviour.
- you’ve stopped your Fitmate subscription
We may change or withdraw the refer-a-friend promotion at any time.
21.4 Data sharing
We may share updates with the referrer on the status of their referrals.
Last amended and updated 7th March 2023.