How to communicate with your coach between sessions and get the most from unlimited text support.
How to Send a Message
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Open the Fitmate App
Launch the app and tap the Messages tab at the bottom of your screen.
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Type Your Message
Write your question, update, or whatever’s on your mind. You can also attach photos if helpful.
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Send and Wait for Response
Hit send. Your coach typically responds within a few hours on business days.
Common Questions
How quickly will my coach respond?
Your coach typically responds within a few hours during business days (Monday-Friday). Messages sent on evenings or weekends will be answered the next business day. For urgent questions, send your message early in the day.
What should I message my coach about?
Great things to message about:
- Challenges you’re facing this week
- Questions about specific food choices
- Updates on how your week is going
- Schedule changes that affect your eating
- Wins you want to celebrate
- Anything affecting your progress
Is there a limit to how many messages I can send?
No limit. Unlimited text support is included in your membership. Message as often as helpful — your coach is here to support you between sessions. That said, batching questions into fewer messages can help you get more thoughtful responses.
Can I send photos in messages?
Yes. You can attach photos to messages. This is useful for sharing menu options when eating out, showing portion sizes, or getting quick feedback on a meal you’re considering.
What's the difference between messaging and meal logging?
Messaging is for conversation — questions, updates, and support. Meal logging is for tracking what you eat. Log meals in the dedicated meal log section, and use messages for everything else. Your coach reviews both.
Tips for Effective Messaging
- Be specific. Instead of “I had a bad day,” try “I overate at dinner because I skipped lunch — how can I prevent this?”
- Ask in the moment. If you’re at a restaurant unsure what to order, message your coach right then.
- Share wins too. Don’t just message when struggling — let your coach know when things go well.
- Use it proactively. Message about upcoming challenges (travel, events) before they happen.
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